Xeinadin appointed at Consumer Helpline after two notices of intention spanning a year
The Consumer Helpline Limited, a Swansea consumer services firm, has entered administration for at least the second time, with Xeinadin Corporate Recovery appointed on 15 May 2026.
Information for general guidance, drawn from the public record. Not legal, financial, or insolvency advice. If you are affected by an insolvency, consult a licensed practitioner or qualified solicitor.
At least two separate notices of intention to appoint an administrator, filed in May 2025 and again in January 2026, preceded the formal appointment of Jessica Barker and Alan Fallows at The Consumer Helpline Limited on 15 May 2026. Both are partners at Xeinadin Corporate Recovery Limited. The High Court of Justice, Business and Property Courts in Manchester confirmed the appointment under case number 000682 of 2026.
Administration is a formal insolvency process in which licensed insolvency practitioners take control of a company to rescue it, sell it as a going concern, or realise its assets for creditors. Barker holds IP number 32050 and Fallows holds IP number 9567, both verified licences issued by their recognised professional body. Joint administrators are two or more insolvency practitioners appointed to act together, though either can usually act alone unless the appointment specifies otherwise. The authorisation was signed on 18 May 2026, three days after the appointment date.
About the company
The Consumer Helpline Limited was incorporated on 20 November 2015 and is registered at The Refinary, Atlantic Close, Swansea Enterprise Park, Swansea, SA7 9FJ. Its SIC code, 63990, covers other information services activities not elsewhere classified. Accounts made up to 31 December 2024 were filed on a total-exemption-full basis.
Court records show a notice of intention case concluded in May 2025. A second notice of intention case, filed in January 2026, remained active as recently as April 2026 before the formal appointment followed in May.
The directors
Three directors were in post at the time of the administration: Annette Jones, appointed 29 October 2020; Depesh Nathwani, appointed 3 October 2022; and Steven Lee Watson, appointed 29 October 2020. Mervyn Adrian Ham, who joined the board on 3 October 2022, resigned on 1 June 2024. Peter Lynch, also appointed on 3 October 2022, resigned on 22 January 2025.
Secured lender
One outstanding charge is registered against the company. SME Lending Limited holds a charge created on 3 October 2022 and delivered to Companies House the following day. A secured creditor is one whose debt is backed by a charge over the company's assets, ranking ahead of unsecured creditors when assets are distributed.
For creditors, customers and employees
Once administrators are appointed, they issue statutory communications and payment instructions to known creditors in due course. All correspondence is handled through Xeinadin Corporate Recovery Limited at 100 Barbirolli Square, Manchester, M2 3BD.
Creditors who are owed money can submit a proof of debt, the formal claim form used to evidence the amount owed, to the administrators as part of the claims process.
The appointment triggers a moratorium under Schedule B1, paragraph 43 of the Insolvency Act 1986. This is the legal pause on most creditor enforcement action once a company enters administration. Creditors generally cannot start or continue court proceedings against the company without the court's permission.
Customers who have paid for services not yet delivered, or who hold any form of prepayment, rank as unsecured creditors in the administration. Unsecured creditors are those whose debts are not backed by a charge, and they rank behind secured creditors in any distribution of assets.
Employees' claims for unpaid wages, notice pay and redundancy are treated as preferential or unsecured debts depending on their nature. The Redundancy Payments Service, a government body, exists to meet certain statutory payments to employees where a company cannot pay them, and it then steps into the shoes of those employees as a creditor in the administration.
Common questions
Are you owed money by The Consumer Helpline Limited?
You are an unsecured creditor unless you hold a registered charge or retention of title. The administrators will write to known creditors in due course with a proof-of-debt form and timetable for the first meeting. Until that letter arrives, no formal action is required from you. Read more about proof of debt and where you sit in the creditor hierarchy.
Did you work at The Consumer Helpline Limited?
Wages owed up to a statutory cap, holiday pay, notice pay and redundancy may be claimable from the Redundancy Payments Service if the company is unable to pay. The administrators will normally coordinate the RP1 claim with the affected staff. See gov.uk: your rights if your employer is insolvent.
Do you hold a deposit, gift card or undelivered order from The Consumer Helpline Limited?
Customers with paid-but-undelivered orders, gift cards or deposits typically rank as unsecured creditors. Where you paid by credit card and the amount was over £100, Section 75 of the Consumer Credit Act 1974 may let you claim from the card issuer for breach of contract or misrepresentation by the supplier; the rules apply per item, not per transaction, and the card must be a regulated credit card. Debit-card payments may be recoverable via chargeback.
Are you a director of a company connected to The Consumer Helpline Limited?
Watch for Section 216 of the Insolvency Act 1986 if you intend to keep trading under a similar name in a successor company. The rule prohibits a director of a liquidated company from being involved in another company using the same or a similar name for five years, unless one of the statutory exceptions applies. Read more about Section 216.
Sources
- The London Gazette notice (code Appointment of Administrators)
- Companies House record 09881508
- Court: High Court of Justice, Business and Property Courts in Manchester,, case 000682
- Editorial standards: how we source and review; five-pass pipeline.
